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SEAL APPLICATION
SEAL PG 1
SEAL is an individual locker service designed for beach visitors to unlock their best beach experiences.
Supported by a large market demand, SEAL is an individual beach locker service which users can access through an application on their smart phones.
This page explores the research, building and testing of the SEAL application. To find out more about SEAL as a service and
product please click here.
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SEAL PG 3
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Research was conducted to understand user needs
and demands.
The project began with conducting research to understand how the target users (beach visitors) behave
at the beach and what they need/want from the app.
Research methods included interviewing the target audience to create "behavioural maps", accomplishing a probe pack and studying/testing applications which incorporate similar technology
(rentable scooters).
Experience maps were
created to explore the
best user journey.
Mapping out multiple possible experiences allowed for easy
analysis, comparison
and iteration.
The goal was to create a successful user experience with the least amount of steps. Members of the target audience were invited to participate and
share their feedback.
SEAL PG 5
As the user journey became more developed, wire-frames were created.
Wire-framing was used to easily view and iterate the user experience as well as communicate the app design to the target audience.
Members of the target audience were invited to view the wireframes and share their opinion on the user experience.
After having repeated this exercise and having applied the feedback,
a final app was then created.
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How it works!
01 Activating
The first step is for the user to activate their account and complete their profile.
These steps will only occur once per device used. The profile section can be
auto-completed by linking a facebook
or email account.
SEAL PG 7
02 Viewing
Once the user sets their preferred settings, they will
view the home page.
The home page communicates to the user where they are as well as the location of the SEAL lockers
around them.
03 Searching
Tapping on a locker icon will show all relevant information
and actions.
Relevant information includes the availability status of the locker, its price and operating hours.
Actions include reserving the locker,
reporting an issue with the locker
and "scan".
04 Identifying
Once the user is ready, they must identify and secure the locker.
To identify, the user can either scan the locker's QR code or input its ID number.
This information can be found on
the locker itself.
Next, the user will create a code which they will later input on the locker's keypad
to unlock/lock it.
05 Paying
Flexible payment allows users to choose from a variety of payment options.
PayPal, Credit/Debit cards and any phone payment system (ex. ApplePay) will be accepted to ensure the user has a smooth experience.
07 Ending
To ensure that the users leave
happy and return soon, a simple and reassuring ending was designed.
To end the service the user must simply
tap on the "END" button and then
confirm their decision.
Within seconds, a confirmation message and email will arrive to reassure the user that the session has ended and that they are no longer being charged.
The email is designed to reconfirm the
end of the service as well as provide a record of the date, location, time
and cost breakdown.
06 Enjoying
Time to ENJOY the beach!
After entering the payment details, the app will bring the user back to the home page.
The page information simply includes the duration of the service, current total fee and available time left.
When ready, the user can easily end
the service by pressing on
the "END" button.
Usability testing provided insight on issues and
user preferences.
Much like the rest of the project, members of the target audience
were invited to participate in
testing the app and sharing
their opinion/feedback.
These events were very helpful
as they put focus on issues which
were first looked over.
To watch a recorded usability
test, click here.
fast forward to
the next project🏃♂️
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